QUE:
How can I have more details like sizes and prices?
ANS: Please fill in the form and let
us know more about your requirement we will come back
to you with the relevant
details
QUE: How can I have more details like sizes
and prices?
ANS: Please fill in the form and let us know
more about your requirement we will come back to you
with the
relevant details
QUE: Is it possible to have your company catalogue?
ANS: We do not have print catalogues due to
the nature of our product range that keeps changing
and growing
all the time. We also like to talk to you about your
requirement and based on your enquiry which
you can send to us via the form on the website we will
send you more and relevant information.
We would either have your required product in our range
and if not, we will be glad give shape to your
idea.
QUE: I would like to have a sample from you,
can I get it?
ANS: Yes we can send you samples using the
complete address details that you send us on the form
and the
sample you would like to have. We may have to charge
for the sample and postal charges, it totally depends
on the item you would like to have, and sometimes
you get it for free.
QUE: I have no experience of dealing with
any company in India before. How can I be assured
that
I will get what I asked for?
ANS: We have satisfied customers in countries
like UK, USA, France, Australia, Canada and more and
we can
provide you with their contact details. You can talk
to them and get references. You can also visit us
in India to see our setup and assure yourself that
you are dealing with a reputable company that is based
on very sound ethics.
QUE: I do not wish to go through import procedures.
Can you arrange for local deliveries?
ANS: In countries and areas where we have
our importers, we can try to send your requirement
in their containers
and take their help for local deliveries. We can also
send door to door shipments and get you
good quotes on them using our regular shipping agents.
QUE: How can we make the payments?
ANS: Payments are 50% advance with orders
and the remaining before shipment of goods. We will
provide photographs
of your shipment before dispatch so that you can see
that all is as per order and are also open
to inspection at our factories by any third party.
QUE: How can I source reclaimed architectural
elements from India?
ANS: We do not stock reclaimed architectural
elements as yet but can help you source them from
India. If you
send us details of the kind of items you are looking
for then we can send you images of some items
that we can supply from here. Alternatively you can
visit us in India and we can take you around the
yards that stock such items. Once you make your selection
and confirm your buying, we will take the
stock into our yard, pack it and ship it to you. We
charge our fees for the sourcing services while the
packing and shipping is done on cost. We can help
you plan your entire trip to India including hotels,
local
transport, etc.
QUE: Do you do custom work?
ANS: We are very happy to do custom work
by making an existing product to your sizes e.g. fire
surrounds, fountains,
gates, railings, etc and also to make completely new
products based on your requirement. We
can work from architect drawings or photos or sketches
with sizes on them.
QUE: Will you develop products as per our
requirement and keep it exclusive to us?
ANS: We can develop new products for you
keep them exclusive to you if you are willing to pay
for the development
charges. Terms of exclusivity also include the region,
time period and quantities ordered.
For any other queries, please fill up the proposal/enquiry
form on the website and we promise to come back
to you as soon as possible, mostly within 24 hours.
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